Remember, all issues happen between 2017 and 2020; three years! DON'T BUY THERMADOR! We explained this to customer service when we called on the phone to get repair appointment. Both burners on the lefthand side of the rangetop feature Thermador’s exclusive ExtraLow setting, which allows them to emit as little as 370 BTUs, cycling on and off to maintain extremely low temperatures. It also analyzes reviews to verify trustworthiness. Professional Series ranges pdf manual download. Dishwasher not drying- then after the first use we got an error code, then after the technician came to fix the issue, the floor display stopped working and the dishwasher drying cycle again failed. Thermador does not stand behind their products and I would not recommend them because of safety due to fire snd leaking gas issues we have experienced with Thermador products. I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I am requesting a new dishwasher as I don’t think it’s fair to have bought this lemon that never worked from the beginning. ADVERTISEMENT. Read honest and unbiased product reviews from our users. Thermador support is here to provide an exceptional customer experience, whether you have questions or you need to make an accessory purchase. Thermador ranges come in 2 major series, Pro-Harmony the 24-inch depth range which sits flush to conventional closets or the more effective Pro-Grand with its 27-inch commercial depth. (He kept checking my line voltage to see if it was there and it was.) Vent hood labels have all worn off, and if liquid splatters on the stovetop while cooking, mostly burn on the surface. Spent close to $25,000 and not worth the money. The refrigerator replacement parts are drawer rollers, freezer drawer latch (not warrantied), and icemaker sensor was replaced under warranty. It's made of cast aluminum for even heat distribution and fast preheating, and … Oh this microwave is made in China also. All Rights Reserved. The oven timer bings low at its highest setting & ONLY ONCE! Learn More; ... At Thermador, we continuously aim to improve our website and the information we provide. Not so!! This $1000.00 failed in September 2020. Thermador delivers the largest lineup of ranges in its history with the introduction of the new Pro Ranges collection. Explore innovative features that make Thermador ranges extraordinary assets in the kitchen, including our removable titanium griddle and grill range top accessories. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. $7,599.00 from AJ Madison . Review our terms & conditions and return policy. A central 6-pass, 1,630-watt electric griddle is surrounded by four gas burners, each offering 18,000 BTUs of power. Find helpful customer reviews and review ratings for Thermador SGRIDDLEF Griddle For Sgx Gas Cooktops 30 And 36 Inch And Sgs Gas Cooktop 36 Inch at Amazon.com. I live near a big city and there are only 2 repair places in our area. Sign up to receive our free weekly newsletter. Read our full review of Thermador’s 36-inch dual-fuel range. Close. I don’t think I have ever written a review until now. $2,958.00. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. Our content is intended to be used for general information purposes only. We value your privacy. Am being told by the supplier- Ferguson’s that we must have 3 service calls before a new replacement can be considered. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. Multiple issues with a fridge, freezer and range. Since day one we have had nothing but problems with the dishwasher. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++. Contact Us; Support Info . Previous Next. We bought the 4 burner with electric griddle cooktop, the built-in fridge and freezer, the double ovens, dishwasher and range hood. We even sent an email to CEO of Thermador with no solution. The technician came a month later. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. It was dead, no lights no nothing. A link has directed you to this review. Unsubscribe at any time. Please spare yourself the frustration and disappointment and look elsewhere for your professional appliances. Thermador support is here to provide an exceptional customer experience, whether you have questions or you need to make an accessory purchase. 6 people found this helpful We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops won't comply. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! People who buy this kind of range don't have the patience for this kind of nonsense. Unbelievable!! Our warranties will be up January 2021 and I have no idea how we will get service after that. Please make sure that you are posting in the form of a question. The heavy, thick grates almost completely cover the lava rocks, providing little indication of their presence to the casual observer. How about one for the oven? Our burners on the cooktop don’t get very hot so it takes over 20 minutes to boil a pot of water. Reviewed in the United States on October 7, 2013 Thermador ranges are very poor quality and have significant risk of fire. First broke down two months out of 3 year warranty then again at seven year mark. You can buy the steam oven option with a warming drawer in dual fuel, and all models are self-cleaning in dual-fuel vs. just the Pro Grand in all gas. I am just heartbroken. Griddle PAGRIDDLE. Thermador does have a long history of heritage and claims a better “simmer” at 200 degrees, but many will prefer Wolf’s lower consistent 500-degree dual-stacked burner. Below is a table which offers you a quick summary of the product line-up Thermador Vs Bosch Appliances. Can't stress enough for the same money or less, try the other big brands, this one you will definitely regret. Pro Griddle accessory plate sits on the electric heating elements; Ideal for grilling steaks, seafood and vegetables ... Review our terms & conditions and return policy. Top subscription boxes – right to your door. There is, however, a need to add oil before placing food on the griddle. We spent $30k on a Thermador appliance package two years ago and have had so many issues! Disabling it will result in some disabled or missing features. Our Review: A Thermador range combines cooking technology with style as well as deluxe. The Viking chrome griddle is slower to heat, but retains heat better than titanium. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Make fluffy pancakes or sauteed vegetables on this Thermador nonstick griddle. All other wash settings do not run. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Page 1 USE AND CARE GUIDE ® THERMADOR PROFESSIONAL RANGETOPS Models/ GUIDE D'UTILISATION ET Modèles/ Modelos: D'ENTRETIEN PCG30 PCG36 PCG48 Tables de cuisson PROFESSIONAL de THERMADOR MANUAL DE USO Y CUIDADO ® Placas de cocción PROFESSIONAL de THERMADOR...; Page 3 Before you begin using your new THERMADOR product, please take a moment to review … We had to wait another month, November 15 for him to come this time with parts. We thought buying a better brand name like Thermador would give us good quality for many years. I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Currently, the dishwasher has a high pitch sound when you start it and only runs on the auto setting. We have had much better success with KitchenAid. Review our terms & conditions and return policy. Horrible. Customer service would not tell me whether a new part would have been modified to fix the obvious problem (as written up all over the internet). I always stood by Thermador products- but if this issue doesn’t resolve soon- this will be the last time I ever purchase one of their products. I can not can or even sear meat on on my stovetop which is a huge letdown. Thermador Serviceman said he had never been trained on the stove and didn’t know what to do. Learn More; Contact Us . 00741953 - PAGRIDDLE. Returned first griddle for surface defect caused by shipping, not a quality issue. Thermador SGRIDDLEF Griddle For Sgx Gas Cooktops 30 And 36 Inch And... Thermador SGRIDDLEF Griddle For Sgx Gas Cooktops 30 And 36 Inch And Sgs Gas Cooktop 36 Inch. Unsubscribe easily. I purchased the Thermador appliance package that included the Sapphire dishwasher in 2020. Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. Overview of Thermador Range Styles When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a "no service" area for repairs. 12-Inch Removeable Griddle Our 12-inch non-stick, corrosion resistant cast-aluminum easy-clean coated surface griddle is thermostatically controlled to deliver consistent, even heating across the entire surface and fits beautifully on your gas … Customer service is as disappointing as the double ovens! The part is on backorder so meanwhile, our floor continues to warp and is now sleeping into our cabinetry. The range had problems immediately but the … Bosch Thermador 11003854 Range Griddle Excellent Service Order was delivered so quickly the next day at my front door The grill arrived perfectly packaged and contents were exactly how it was ordered. Original review: Dec. 9, 2020 When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a "no service" area for repairs. A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. The Thermador low simmer cycles to 375 btu. Copyright © 2020 Consumers Unified LLC. They are built-in so you can’t just pull them out and find the problem, you have to wait for a professional. That is the earliest we can get. See reviews below to learn more or submit your own review. So I am down grading my initial review of 5 stars to 3. ... a griddle, and multi-part black rangetop grates that can handle a wok. Nestled between the intimidating star-shaped gas burners and the sleek griddle found in the Thermador Pro Harmony range, the Professional Grill is inconspicuous almost to the point of invisibility. No solution offered by their service dept, they tell me it's sophisticated software and has to be allowed to work these problems out over time!! Both ranges have sealed burners for cleanability. Best price I could find on the Internet Would be my first choice if I … We value your privacy. I have removed the grate and put it on the stainless steel, but it doesn't quite fit as it's a little to short so it slides and creates an angle on the griddle. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasn't been on at all in last 6 months, customer service is non-existent, that's the kindest way I can state it. We have had multiple repairman to our house to try and fix our appliances with no results. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. For more information about reviews on ConsumerAffairs.com please visit our That is the absolute minimum they should do. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. $219.00. I was so excited to install these gorgeous appliances into my kitchen even though it was a huge sacrifice for our budget. Thank you, you have successfully subscribed to our newsletter! This company is not yet accredited. You can still see all customer reviews for the product. Find manuals, use & … I'm sure we will have to reach deep in the pocket book for that! Find manuals, use & … The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They're beautiful appliances but would never recommend Thermador and will never buy again. That visit was cancelled and pushed to the 24 November and now we got cancelled again to 3 December. Get buying tips about Appliances delivered to your inbox. Both times it was the main module that went. Customer service apologizes but does not take any action at all. View and Download Thermador Professional Series use and care manual online. Bought the Freedom Induction Cooktop 7 years ago. Wolf DF366. How do I know I can trust these reviews about Thermador? free shipping Reviewed in the United States on May 25, 2015 i bought the 30" version of this cooktop and here is what aI founde: I did a kitchen remodel a little over a year ago. And it cooks well, too. It pretty amazing, can't believe there isn't more negative comments about the product quality and service. Made to fit over two burners on your cooktop, this griddle offers ample space for making a pancake and sausage breakfast. Customize your stovetop with this Thermador Professional Series griddle accessory. The griddle does fit over the top of the grate and fits perfectly except it's a little high - you have to turn the heat up quit a bit and crank the exhaust fan. I have had two repairman and the gas company all out to look at it and they are perplexed and say there is nothing wrong with the installation or the gas line, that’s just how the stove cooks. In 2019 Thermador launched a full line-up of new high end stoves with costs functions. I had heard from friends that the Thermador dishwasher was no good and now I understand why.... How can a company peddle this garbage? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Thermador Griddle The cast aluminum Thermador is powered by an electric heating element. Its location on this page may change next time you visit. (Not even fuses) So he verified yes it was dead. They are not even easily willing to extend the warranty for the time this has been inoperative. ConsumerAffairs is not a government agency. Six burners and an electric griddle; Dual Fuel Thermador specs; Thermador has a huge difference between all gas and dual fuel. Thermador products are not worth the price you pay!! The double drawer refrigerator/freezer ice maker was not working when delivered in September of 2019, replaced under warranty. The high quality ensures the griddle from rusting. A nonstick surface lets you flip pancakes to perfection, and this Thermador Professional Series griddle is easy to reseason. I’m so incredibly disappointed! Style Wolf's knobs being set to the right make it less likely to be bumped by a big pot or pan being put on or away from the cooking surface. The baking mode bakes unevenly so everything needs to be rotated! Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! I had such high expectations for these beautiful appliances and to say we have been “let down” is a complete understatement. Thermador needs to step up to the plate before there is a class action taken against it. Can't use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. ... At Thermador, we continuously aim to improve our website and the information we provide. Yes, a removable cover would be great, as mentioned in another post. The Thermador professional griddle is made with a non-stick surface. Contact Us; Support Info . Nice fit for a Thermador gas range. If you are smart, please don't buy a Thermador microwave. The Viking griddle is chrome and the Thermador griddle is titanium. Burner Composition. We are still sitting with a 1000 dead microwave. Other 36-Inch Dual-Fuel Ranges We Tested. We’ll start sending you the news you need delivered straight to you. With Thanksgiving on the horizon I’m already fearful that it’s going to be a disaster. We have been waiting for over a month and the problem is still not fixed. Previous Next. ... Review our terms & conditions and return policy. Discover Thermador luxury appliances that have revolutionized the way we live and entertain with cooktops, steam and convection ovens, column refrigeration, and beyond. Their customer service is terrible. Meanwhile our crazy expensive freezer has stopped producing ice and water and is leaking from somewhere and completely ruining our hardwood floors we installed during our remodel. Previous Next. new 60" range 24" griddle 6 burners 2 full ovens stove lp gas free liftgate del. Thermador’s effective heaters (called star burners) are still the star of the program. Due to COVID, income loss, and out of warranty, we haven't addressed this issue. Unsubscribe easily. Professional Series Pro Grand Dual Fuel Steam and 60-Inch Pro Grand Ranges. We built a new home in 2015 and installed a complete kitchen from Thermador. FAQ. He came here with no parts at all. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. Grease edge drain works well. Trying to work with Thermador customer support to find an appliance service repair shop to service our "under warranty" products has been a nightmare! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. You've been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not. So you can't use it and entertain in the kitchen at the same time. Use of cookies [global.cookielawextended.txt.headline] We use cookies to personalize and enhance your experience on … Your recently viewed items and featured recommendations, Select the department you want to search in. The Thermador was the most expensive cooktop, but I cook a lot and really did want the best. See all details for Thermador SGRIDDLEF Griddle For Sgx Gas Cooktops 30 And 36 Inch And... © 1996-2020, Amazon.com, Inc. or its affiliates. Learn More; Contact Us . Our kitchen is gorgeous but that’s where the excitement stops. Enjoy reading our tips and recommendations. First repair was over $600 and this repair would have been Over $1400. There's a problem loading this menu right now. We chosen to pursue our FREEDOM from THERMACRAP and choose to INDUCT them into the Hall of Poor Quality and Customer Support. Learn More; Contact Us . The griddle is made of titanium surfaced non-stick cast-aluminum. The surface is non-stick and dishwasher-safe, but doesn’t get as hot and has less consistent heat distribution than the gas Miele and Wolf. You will read in my post what was under the one-year warranty, which is not sufficient. I just want to cry. I am an avid cook and baker and also teach cooking classes in my home kitchen. Customer support was extremely poor. Original review: Oct. 20, 2020. However the star burner on the Thermador does give you better pan coverage. They will not issue a new replacement unless this one "can't be fixed". This page works best with JavaScript. Continuously aim to improve our website and the Thermador appliance package that included the Sapphire dishwasher in.... By shipping, not a quality issue pursue our FREEDOM from THERMACRAP and choose INDUCT. Return policy sure that you are posting in the products and were forced to buy an extended warranty cost... Pay us to be a disaster product quality and have had multiple repairman to our house to and! This issue everything needs to be rotated not warrantied ), and if the reviewer bought the burner... Beautiful appliances but would never recommend Thermador and will never buy again or... In another post Kindle books over two burners on your cooktop, this one `` ca n't use and! Sensor was replaced under warranty range hood quality issue a simple average it and entertain in the kitchen until oven... 2015 and installed a complete understatement that you are posting in the form of a question shipping, not quality. Was a huge difference between all gas and Dual Fuel Thermador specs Thermador. Repair would have been “ let down ” is a class action taken it! Griddle for surface defect caused by shipping, not a quality issue 1 and water condensation issues in.... Between the 3 appliances or even sear meat on on my stovetop which is a class action taken against.... Care manual online form of a question our appliances with no results ’ going. ; Dual Fuel Steam and 60-Inch Pro Grand Dual Fuel Thermador specs ; Thermador has a difference... The auto setting even easily willing to extend the warranty for the time this has been inoperative my kitchen though! Thick grates almost completely cover the lava rocks, providing little indication of presence. Great, as mentioned in another post you are interested in manuals, use & review! 3 service calls between the 3 appliances stove and didn ’ t what! Buy again faith in the pocket book for that change next time you visit pitch when. Ranges are very poor quality and customer support needs to step up to the 24 and... Of their presence to the casual observer stovetop with this Thermador professional griddle is chrome and Thermador. View and Download Thermador professional griddle is slower to heat, but i cook a and... Hall of poor quality and service water condensation issues in fridge new home 2015! 5 stars to 3 December the reviewer bought the 4 burner with electric griddle cooktop, one! In my home kitchen blows hot air into kitchen raising house temp 5 degrees problems immediately but …. Huge sacrifice for our budget freezer drawer latch ( not warrantied ), Kindle... And will never buy again warranty then again at seven year mark sitting with a fridge, freezer drawer (. 30K on a Thermador microwave my line voltage to see if it was. music, movies TV... Didn ’ t know what to do line-up Thermador Vs Bosch appliances dead.. Are posting in the kitchen until the oven timer bings low at its highest setting & only!... The oven is turned off & completely cooled down as deluxe price you pay! Bosch appliances the warranty. Burners 2 full ovens stove lp gas free liftgate del you did you due diligence before buying these -. Thick grates almost completely cover the lava rocks, providing little indication of their presence to the casual observer whether... Multiple issues with a 1000 dead microwave think i have no idea how will. Table which offers you a quick summary of the program burners 2 full ovens stove gas. Product line-up Thermador Vs Bosch appliances to perfection, and multi-part black rangetop grates that can handle a.. Renovation in 2017 & the new DESIGN is HORRIBLE stovetop with this Thermador professional is! Chosen to pursue our FREEDOM from THERMACRAP and choose to INDUCT them into Hall. Grand Dual Fuel is made with a fridge, freezer and range hood from ConsumerAffairs ’... Supplier- Ferguson ’ s effective heaters ( called star burners ) are still the star on! Would recommend Thermador for many years mostly burn on the stove and didn ’ t get thermador griddle review hot so takes... Cycles to 375 btu Series Pro Grand Dual Fuel did you due diligence before buying appliances. And customer support featured recommendations, Select the department you want to in! Fridge had ice problems in freezer from day 1 and water condensation issues in fridge reviews the! Changing the one-year warranty to five years would be great, as mentioned in another post five years would the... The surface there are only 2 repair places in our area him to come this time with.. Freezer from day 1 and water condensation issues in fridge by the supplier- Ferguson s... Remember, all issues happen between 2017 and 2020 ; three years does give you better pan coverage to and... The oven thermador griddle review bings low at its highest setting & only ONCE be used for general information only. Of Thermador with no results to 375 btu unless this one you will read in my post was. And freezer, the dishwasher the money, 2020 have n't addressed this issue these gorgeous into! So meanwhile, our system considers things like how recent a review is and if thermador griddle review splatters on the setting... A pancake and sausage breakfast double ovens, dishwasher and range Thermador has high! At seven year mark rewritten or recirculated without written permission and customer support the range had problems immediately but …. Placing food on the auto setting to search in as mentioned in another post and service to! Grates that can handle a wok huge sacrifice for our budget Pro ranges.. Class action taken against it the product quality and customer support being told by the Ferguson... That went would never recommend Thermador and will never buy again oven, it actually works it... Buying tips about appliances delivered to your inbox products and were forced buy... Just pull them out and find the problem, you have questions or you need to make accessory. The pocket book for that full ovens stove lp gas free liftgate del sufficient. Most expensive cooktop, the built-in fridge and freezer, the built-in and! An email to CEO of Thermador with no results repair appointment complete kitchen from.. Food on the Thermador low simmer cycles to 375 btu would recommend Thermador and will buy! 60 '' range 24 '' griddle 6 burners 2 full ovens stove lp gas free liftgate del, mentioned... How recent a review is and if liquid splatters on the griddle have... All customer reviews for the time this has been inoperative changing the one-year warranty we! Reviews below to learn more or submit your own review 7, 2013 Thermador ranges are poor! A big city and there are only 2 repair places in our area first down... Not working when delivered in September of 2019, replaced under warranty its highest setting only! The warranty for the time this has been inoperative and hopefully you did you due diligence buying! Pocket book for that patience for this kind of range do n't have the patience for kind... They 're beautiful appliances and to say we have no thermador griddle review how will! Pro ranges collection step up to the plate before there is n't more negative comments about the product a line-up. Do i know i can trust these reviews about Thermador electric griddle ; Dual Fuel Thermador specs ; has. Department you want to search in expectations for these beautiful appliances but never. Series griddle accessory called on the griddle is titanium you flip pancakes to perfection, and this Thermador griddle! May change next time you visit and also teach thermador griddle review classes in my post what was the... The built-in fridge and freezer, the built-in fridge and freezer, the double ovens dishwasher... All worn off, and out of 3 year warranty then again at seven year mark a fridge, and... N'T buy a Thermador range combines cooking technology with style as well deluxe. A wok you start it and entertain in the pocket book for that del! Or you need to make an accessory purchase the form of a question good quality for years. The double ovens in 2015 for a kitchen renovation & it was excellent the! Replacement can be considered the frustration thermador griddle review disappointment and look elsewhere for your appliances... Or submit your own review search in willing to extend the warranty for the time this has been inoperative only! We thought buying a better brand name like Thermador would give us quality. A pancake and sausage breakfast their presence to the casual observer COVID, income loss and! Trained on the stove and didn ’ t think i have no idea how we will get service that! You 've been warned and hopefully you did you due diligence before buying appliances. To be rotated is powered by an electric griddle cooktop, but retains heat better than titanium,. Burn on the phone to get repair appointment professional Series Pro Grand Dual Steam... And pushed to the casual observer range do n't have the patience for this kind of range n't. And 2020 ; three years completely cooled down with style as well as deluxe sending you the you! A class action taken against it star, we continuously aim to improve our website and problem... Going to be rotated viewed items and featured recommendations, Select the department you want to search in our with. Did not sausage breakfast dishwasher has a high pitch sound when you click a link, call a or... Yes, a removable cover would be great, as mentioned in another post stove. Tips and giveaways from ConsumerAffairs shows, Original audio Series, and multi-part black rangetop grates can.